STARTREK
Deal name:
StarTek establishes its first Latin America site in Costa Rica.
Partner(s) at your firm working on the deal:
Costa Rica
Partners: Vicente Lines and Manuel Enrique Lizano
Associates: Andrea Hutt, Melania Dittel, and Pilar Meneses
Your firm’s role on the deal (including which jurisdiction’s law it advised on):
From the outset, Arias & Muñoz in Costa Rica has been guiding StarTek, with expert and timely responses, through all the legal process by advising on corporate law matters, Customs and Free Trade Zones Regime, labor law, and in obtaining the required permits.
Brief description of the deal:
As of March 2010 StarTek, a high quality, business process, outsourcing company (BPO) dedicated to customer service and with headquarters in Denver, US and main operational facilities throughout the US and in Canada, will begin operations in Costa Rica.
Costa Rica is StarTek’s 20th destination in its international operations’ expansion that began with Manila, Philippines. The company explains that Costa Rica’s large, well educated, and bilingual talent pool plus a good business climate made it the ideal place for the company to establish its first Latin America site.
For over 20 years the company has been committed to serving the needs of its clients and their customers by helping its clients manage the customer experience across the customer life cycle to: improve customer retention, increase revenue, and obtain greater cost efficiencies. Its comprehensive suite of solutions includes: sales, order management and provisioning, customer care, technical support, receivables management, and customer retention programs.